Customer Service
Orders, returns, warranty questions, and product guidance for Zorvia bathware and accessories.
Order Support
Can I change or cancel my order?
Orders are processed within 1–2 hours of placement. Contact support immediately if you need to cancel or modify. Shipped orders cannot be cancelled but are eligible for our 30-day return policy.
How do I track my order?
Once your order ships, you receive a tracking email. You can also log into your account and view real-time updates under My Orders.
Product Questions
What materials do you use?
Our product pages clearly identify construction and finish. Core fixtures prioritize solid brass, ceramic-disc valves, and durable plated or powder-coated surfaces.
Do you offer bulk or class pricing?
Yes. We offer volume pricing on paints, paper, and commonly ordered supplies for studios, schools, and workshops. Email support with the quantities you need for a custom quote.
Returns, Refunds & Warranty
What is your return policy?
Unused items in original packaging may be returned within 30 days. Installed fixtures, used components, and hygiene-sensitive products may have restrictions. Damaged or incorrect shipments qualify for replacement or refund under our policy.
How do I initiate a return?
Log in to your account, go to My Orders, and select Request Refund. Our team responds within 24 hours with a prepaid return label when approved.
When will I receive my refund?
Refunds are processed within 3–5 business days after we receive the returned item.
Technical & Usage Support
Which bath products do you carry?
We offer faucets, shower systems, towel bars, robe hooks, dispensers, and coordinated bathroom accessories. Product pages list materials, finishes, dimensions, and installation details.
How should I care for bathroom finishes?
Use a soft cloth, warm water, and mild soap. Avoid abrasive pads and harsh chemicals. See our Journal and the maker's care instructions for finish-specific guidance.
Still need assistance?
Our customer support team is available Mon–Sat, 9am–6pm EST.